A small, independent business with a simple idea.

Who we are

Benefits Expert is an independent UK business run by its founder, Karol Slusarczyk, trading as Benefits Expert. It started with one site - PIPexpert - built around a simple observation: most people don't fail PIP claims because they aren't entitled. They struggle because the forms ask them to describe their worst days in exactly the right way, with no help and no energy left to do it.

That first site grew into a family of single-subject sites. Each one focuses on one benefit or process and does it properly: free guides that answer the questions people actually search for, and paid tools for the parts people find hardest.

How it started

The idea came from what Karol saw in Facebook support groups for people claiming PIP, and in the messages people sent him on social media about their own claims. The same pattern came up again and again.

"The same thing kept coming up. People wrote about their diagnosis, but the form asks how your condition affects you day to day."

Karol Slusarczyk, founder

That is the gap the sites fill. They help people explain how their condition affects them day to day, including on bad days, which is what the forms are really asking about.

What we build

Two kinds of things, on every site:

• Free guides. Hundreds of plain-English articles across the family - eligibility, forms, assessments, reviews and appeals. They stay free.
• Paid tools. Personalised reports and preparation packs that turn what you tell us about your own situation into the clear, specific wording the forms and assessments are looking for. One flat price, paid once.

The family

What we don't do

• We don't take "success fees" or a percentage of anyone's award.
• We don't sell subscriptions that renew quietly in the background.
• We don't promise awards. Our tools improve how you present your case - the decision always sits with the decision maker.
• We aren't a charity, a law firm or an advice agency, and we're not affiliated with the DWP, Social Security Scotland, the NHS or any government body.
• We don't pretend to be bigger than we are. This is a one-person business, and we think that's a feature: the same person who builds the tools reads the support inbox.

How we check what we publish

Our rule is that every rate and rule is checked against the official source before it is published, and we correct a page when we find a mistake. Our editorial standards explain who is responsible for our guides, which sources we use and how to report an error. For a month-by-month record of this year's changes, see UK benefit changes 2026.

Registration and contact

Benefits Expert is the trading name of Karol Slusarczyk, a self-employed sole trader registered with HMRC in the United Kingdom, ICO registration 00014179042. Business address: Redditch, United Kingdom. For general enquiries, email support@benefitsexpert.co.uk or see the contact page.